Before
455 tickets closed. Zero updates sent.
The only way to update clients was a status button nobody pressed. In the two weeks before the portal was built, 455 tickets were closed and not one update went out.
Clients see every item as it's ready, mark it looks good or not right, and hear about changes without having to ask.
The only way to update clients was a status button nobody pressed. In the two weeks before the portal was built, 455 tickets were closed and not one update went out.
Clients review each finished item and mark it Looks good or Not right, with a note.
Post in the shared channel or on a private line, so requests and feedback land in one place.
Clients vote yes, maybe or no on ideas in their build plan and can ask to move one up.
A project can't be marked accepted until the client has verified every item.
Progress emails go to the people agreed with the client, without anyone remembering to write them.
The owner, a teammate and the builder each see the portal from their own side.
The demo runs the real software on invented data.
The software does part of the work at 4 of 4 steps. The client, not the team, decides when an item is done.
Live since September, with three client projects loaded on day one. Clients see progress as it happens instead of waiting to be told.
Proven services underneath, so the client owns the system and nothing is locked to us.
We'll give them a page that answers before they ask, and a sign-off that settles what done means.
Start with an AI audit. We'll map which system to build first.
