The same status, typed twice.
Inspectors logged their work in one spreadsheet, then typed the same thing into a second. Repair recommendations were Word documents numbered from a third sheet, and the turnaround manager reformatted every one by hand before the plant saw it.
The plant's engineers got each recommendation by email, and their answers were typed back into a list. On a turnaround, falling behind costs a plant hundreds of thousands of dollars.
“Then they got to go back out, go to this other spreadsheet and put the same thing in here to keep everything being updated at the same time.”


